Overview
At The Board Game Store, we strive to ensure your satisfaction with our products. This Return Policy outlines the procedures and conditions for returning items in compliance with EU consumer protection laws.
Right of Withdrawal
As per EU law, you have the right to withdraw from your purchase within 14 days without providing any reason. The withdrawal period will expire 14 days after the day you receive the goods.
Initiating a Return
To exercise your right of withdrawal, please notify us within the 14-day period by contacting our customer service at [contact@boardgamestore.com]. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Conditions
- Items must be in their original condition, unopened, and with all original packaging.
- Return the item(s) within 14 days of notifying us of your decision to withdraw.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Refund Process
Upon receiving the returned item(s) and verifying their condition, we will process the refund within 14 days. The refund will include the standard delivery cost; Any Costs for delivery will not be refunded.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health or hygiene reasons and have been unsealed after delivery.
- Goods that are liable to deteriorate or expire rapidly.
Damaged or Defective Items
If you receive damaged or defective items, please contact us immediately at contact@boardgamestore.com. We will arrange for a return, exchange, or refund as appropriate.
Contact Information
If you have any questions or concerns about our Return Policy or wish to initiate a return, please contact us at: [Email: contact@boardgamestore.com]
By making a purchase from The Board Game Store, you acknowledge that you have read and understood this Return Policy and agree to its terms. This policy is subject to change, and any updates will be posted on our website.